Avant Excel Global

Company

The operating teams behind every deployment.

Avant Excel Global brings ten operating functions into one managed service, with specialist teams spanning solution design, voice engineering, integration, language quality, delivery, live operations, and data governance.

Plan a pilotSee how deployment works
Avant Voice OperationsInbound service pilot
Service healthy

Deployment

Deployment control

Pilot live
Current releaseInbound service · Release 08
84%Deployment complete
  1. 01Baseline
  2. 02Scope
  3. 03Build
  4. 04Evaluate
  5. 05Pilot
  6. 06Operate
Release controls4 artifacts
ControlOwnerVersionStatus
Intent catalogueConversation Engineeringv1.8Approved
System field mapIntegration Engineeringv1.4Approved
Language validation matrixLanguage Qualityv1.2Approved
Production and failover runbookLive Operationsv1.1In review
Release activity
  1. Pilot route enabled

    Inbound service line

  2. Acceptance scorecard approved

    Release 08

  3. Failover route test passed

    Service overflow

Our remit

Make inbound voice accountable.

We make inbound voice answerable to the same operating standards as every other customer channel: defined scope, named ownership, reviewable records, and a route back to a person.

Five teams build the service. Five teams run it.

Each operating function assigns specialists to a defined remit. Deployment pods draw contributors from several functions while their home teams sustain reviews, live coverage, and change work.

Build05 functions
01

Solution Design

Size the queue problem and define the operating boundary.

  • Baseline audit
  • Pilot hypothesis
02

Conversation Engineering

Define intent behavior, knowledge limits, disclosure, and escalation.

  • Intent catalogue
  • Escalation map
03

Voice Platform Engineering

Connect telephony, routing, concurrency, and failover.

  • Call-flow design
  • Failover runbook
04

Integration Engineering

Map actions and records into customer systems.

  • Field map
  • Integration test pack
05

Language Quality

Validate terminology, formats, disclosure, and handoff language.

  • Language validation matrix
Run05 functions
01

Deployment Management

Coordinate access, acceptance, launch, and change windows.

  • Deployment plan
  • Decision log
02

Quality and Evaluation

Test standard, adversarial, and boundary calls.

  • Evaluation script
  • Acceptance scorecard
03

Live Operations

Review service health, call behavior, incidents, and versions.

  • Operating runbook
  • Change log
04

Customer Operations

Own priorities, reviews, and expansion decisions with the customer.

  • Operating review pack
  • Action register
05

Security and Data Governance

Document data flow, access, retention, subprocessors, and diligence responses.

  • Data-flow pack
  • Retention matrix

Artifact flow

Ten functions share one deployment record.

Seven linked artifacts name the functions that prepare and use each record from baseline through launch and change.

  1. 01

    Solution Design

    Baseline audit

    Define the queue, interval, intent, and record-quality baseline.

    Solution DesignDeployment Management · Conversation Engineering

    Solution Design sizes the queue; Deployment Management and Conversation Engineering use the audit to set the plan and scope.

  2. 02

    Conversation Engineering

    Intent catalogue

    List approved intents, knowledge sources, boundaries, and actions.

    Conversation EngineeringVoice Platform Engineering · Language Quality · Quality and Evaluation

    Conversation Engineering records approved intents and exclusions; the receiving functions turn them into routing, language tests, and evaluation cases.

  3. 03

    Integration Engineering

    System field map

    Define each action, destination field, source, and validation rule.

    Integration EngineeringSecurity and Data Governance · Quality and Evaluation · Live Operations

    Integration Engineering maps actions and fields; the receiving functions check handling, test writes, and review production records.

  4. 04

    Language Quality

    Language validation matrix

    Record test coverage and approval for each deployment language.

    Language QualityConversation Engineering · Quality and Evaluation

    Language Quality records approved terminology, formats, disclosure, and handoff wording for each deployment language.

  5. 05

    Quality and Evaluation

    Acceptance scorecard

    Compare test evidence with the customer-approved acceptance line.

    Quality and EvaluationDeployment Management · Customer Operations

    Quality and Evaluation records the acceptance result; Deployment Management and Customer Operations use it for the launch decision.

  6. 06

    Live Operations

    Production and failover runbook

    Voice Platform Engineering authors the failover path, Deployment Management coordinates launch, and Live Operations maintains production, incident, and rollback actions.

    Voice Platform Engineering · Deployment ManagementLive Operations · Customer Operations

    Voice Platform Engineering authors the call and failover steps, Deployment Management coordinates launch, and Live Operations maintains the production runbook while Customer Operations coordinates customer decisions.

  7. 07

    Live Operations and Customer Operations

    Versioned change log and operating review pack

    Connect dated changes, evidence, decisions, actions, and owners.

    Live Operations · Customer OperationsSolution Design · Conversation Engineering · Integration Engineering · Security and Data Governance

    Live Operations and Customer Operations record evidence, decisions, and open actions; the build functions use that record for approved changes.

How we work

Four working principles.

01

Scope before automation

Customer-approved intents, sources, exclusions, and success criteria define what the service may handle.

02

Evidence in the customer system

Each scoped call writes the fields, owner, source, and timestamps the customer selected for review.

03

A human route for each boundary

The call flow names where callers go when they request a person or cross an approved boundary.

04

Versioned and reversible changes

The team tests each material change, records the dated configuration, and keeps a route back to the prior call flow.

Partner path

For consultancies, telephony integrators, and regional CX partners.

Partner engagements combine a partner’s account or domain role with Avant’s voice-service build and operation.

Both parties agree the commercial model, account ownership, delivery boundary, support route, and customer-facing responsibilities for each engagement.

Discuss a partner engagement

Careers

Work with us.

We welcome introductions from people experienced in voice systems, integration engineering, language quality, and service operations.

Use the careers inquiry path to introduce your experience and the work you want to discuss.

Make a careers introduction

See how the work is delivered.

Review the owners, artifacts, acceptance decisions, and operating controls that carry one queue from baseline into production.

See how the work is deliveredPlan a pilot