This Privacy Policy explains how Avant Excel Global (“Avant Excel Global,” “we,” “us,” or “our”), which operates avantexcelglobal.com and provides AI voice-agent and conversational messaging infrastructure, collects, uses, and shares your information. By using our website or services, you agree to the practices described here.
- Contact details — your name, business name, email address, and mobile or business phone number.
- Account and billing information — payment details processed by our payment providers.
- Communications — the content of calls, messages, and support requests you exchange with us.
- Technical data — IP address, browser type, device information, and usage data collected automatically when you visit our website.
- To provide, operate, and improve our products and services.
- To respond to your inquiries and provide customer support.
- To send service-related and informational communications, including SMS text messages where you have provided consent (see below).
- To process payments and manage your account.
- To comply with legal obligations and protect against fraud or misuse.
When you provide your mobile phone number and opt in on our Text Us form at https://avantexcelglobal.com/text-us/, you consent to receive customer care text messages from Avant Excel Global — replies and follow-ups to your inquiries and service updates related to your requests. Verbal opt-in given on a recorded call covers customer care and account notification messages only.
Your SMS/mobile opt-in consent and mobile phone number are never shared with, or sold to, any third parties or affiliates for their marketing or promotional purposes. SMS consent is not shared with third parties.
Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can request help by replying HELP. Opting out of SMS will not affect your ability to use our other services.
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers — trusted vendors who help us operate our business (e.g., hosting, payment processing, and telecommunications/messaging carriers), under confidentiality obligations and only as needed to perform their services.
- Legal compliance — when required by law, regulation, legal process, or to protect our rights, users, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
Text-messaging originator opt-in data and consent are excluded from all of the above categories — this information is not shared with any third parties or affiliates.
We use reasonable administrative, technical, and physical safeguards to protect your information, and we retain it only as long as necessary to provide our services and meet our legal obligations.
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To exercise these rights, submit a privacy request.
Questions about this Privacy Policy or how we handle your data can be sent through our customer-care inquiry form.
See also our Terms of Service.